Terms and Conditions

Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of Wachat, including our website, application, APIs, integrations, WhatsApp automation tools, messaging services, chatbot features, campaign tools, and related services.

Wachat is operated by PT. Flobamor Digital Pratama (“Wachat”, “we”, “our”, or “us”). By using Wachat, you agree to these Terms. If you do not agree, you must not use our services.

1. About Wachat

Wachat is a customer engagement, WhatsApp automation, chatbot, broadcast, API gateway, and integration platform designed to help businesses communicate with their customers through WhatsApp and other supported channels.

Wachat may integrate with Meta APIs, including WhatsApp Business Platform and Facebook Login for Business, to allow customers to connect and manage their WhatsApp Business accounts.

Wachat is not affiliated with, endorsed by, or sponsored by Meta, Facebook, Instagram, or WhatsApp. WhatsApp, Facebook, Instagram, and Meta are trademarks of Meta Platforms, Inc.

2. Eligibility

You may use Wachat only if you are legally able to enter into a binding agreement and use the services in compliance with applicable laws.

If you use Wachat on behalf of a company or organization, you confirm that you have authority to bind that company or organization to these Terms.

3. Account Registration

To use Wachat, you may need to create an account and provide accurate information, including your name, email address, phone number, business information, and billing information.

You are responsible for keeping your account credentials secure. You are also responsible for all activity that occurs under your account, API keys, workspace, team, integrations, and connected WhatsApp accounts.

You must notify us immediately if you suspect unauthorized access to your account.

4. Use of WhatsApp and Meta Services

When using Wachat with WhatsApp Business Platform or Meta services, you agree to comply with all applicable Meta, Facebook, and WhatsApp terms, policies, and guidelines, including but not limited to:

– WhatsApp Business Messaging Policy
– WhatsApp Business Terms of Service
– Meta Platform Terms
– Meta Developer Policies
– Applicable commerce, messaging, privacy, and data protection rules

You are responsible for ensuring that your use of WhatsApp messaging through Wachat complies with Meta’s policies and applicable laws.

5. Customer Consent and Messaging Responsibility

You are responsible for obtaining all required consent, opt-in, authorization, or legal basis before sending messages to your customers or processing their personal data through Wachat.

You must not use Wachat to send spam, unsolicited messages, misleading content, illegal content, harmful content, or messages that violate applicable law or platform policies.

You are responsible for the content of messages, campaigns, templates, automations, files, media, and data sent or processed through your Wachat account.

6. Prohibited Use

You must not use Wachat to:

– Send spam, unsolicited bulk messaging, or abusive communications
– Violate Meta, WhatsApp, Facebook, or third-party platform policies
– Send fraudulent, deceptive, illegal, harmful, harassing, hateful, or abusive content
– Send malware, phishing links, scams, or malicious files
– Infringe intellectual property, privacy, publicity, or other rights
– Attempt to bypass rate limits, abuse prevention systems, or security controls
– Interfere with or disrupt Wachat infrastructure or third-party services
– Access or use another user’s account, data, API keys, or integrations without authorization
– Resell, sublicense, or misuse the service in a way that violates these Terms or applicable platform policies

We may suspend or terminate access if we believe your use violates these Terms, platform policies, applicable laws, or creates risk to Wachat, our users, Meta, WhatsApp, or third parties.

7. API Usage

Wachat may provide API access for sending messages, managing instances, managing contacts, retrieving account limits, configuring webhooks, and other supported features.

You are responsible for securing your API keys and webhook secrets. Requests made using your API keys are considered authorized by you.

We may apply rate limits, usage limits, quota limits, or other restrictions to protect service reliability and prevent abuse.

8. Integrations

Wachat may support integrations with third-party platforms such as WooCommerce, WordPress, Shopify, Botble CMS, WHMCS, payment providers, CRM systems, webhook endpoints, and other tools.

When you connect a third-party integration, you authorize Wachat to access, process, send, and receive data as required to provide the integration.

Your use of third-party services is subject to their own terms and privacy policies. Wachat is not responsible for third-party services, outages, policy changes, or data handling practices outside our control.

9. Subscription, Billing, and Payment

Some Wachat features require a paid subscription or usage-based payment.

By subscribing to a paid plan, you authorize Wachat or our payment processors to charge your selected payment method for applicable fees, taxes, renewals, upgrades, add-ons, and usage charges.

Prices, plans, limits, and features may change from time to time. We will make reasonable efforts to notify users of material pricing changes.

Unless otherwise stated, fees are billed in advance and are non-refundable except where required by law or expressly stated by Wachat.

10. Service Availability

We aim to provide reliable service, but we do not guarantee uninterrupted or error-free operation.

Service may be affected by maintenance, updates, network issues, hosting providers, data centers, third-party APIs, Meta or WhatsApp platform changes, customer configuration errors, or events outside our reasonable control.

Wachat is not responsible for disruptions caused by third-party platforms, including Meta, WhatsApp, Facebook, payment providers, hosting providers, or connected integrations.

11. WhatsApp Account Status and Number Blocking

Your WhatsApp account, phone number, templates, messages, or business account may be reviewed, restricted, limited, suspended, or blocked by Meta or WhatsApp based on their policies and systems.

Wachat does not control Meta or WhatsApp enforcement decisions.

You are responsible for following applicable messaging rules, obtaining consent, maintaining message quality, and complying with platform policies to reduce the risk of restrictions or bans.

12. Data and Privacy

Our collection and use of personal data is described in our Privacy Policy:

Privacy policy

By using Wachat, you agree that we may process data as described in the Privacy Policy.

You are responsible for ensuring that any customer data uploaded, imported, or processed through Wachat is collected and used lawfully.

13. Customer Data

You retain ownership of your customer data, message content, contacts, files, and business data.

You grant Wachat a limited right to process customer data only as necessary to provide, secure, maintain, improve, and support the services.

You are responsible for the accuracy, legality, consent, and compliance of customer data processed through your account.

14. Intellectual Property

Wachat, including its software, design, platform, documentation, APIs, trademarks, logos, features, and related materials, is owned by PT. Flobamor Digital Pratama or its licensors.

These Terms do not transfer ownership of Wachat intellectual property to you.

You receive a limited, non-exclusive, non-transferable, revocable right to use Wachat according to these Terms and your subscription plan.

15. Suspension and Termination

We may suspend or terminate your account, workspace, API access, integrations, or service access if:

– You violate these Terms
– You violate Meta, WhatsApp, or third-party platform policies
– You fail to pay required fees
– Your use creates security, legal, reputational, or operational risk
– We are required to do so by law, regulation, court order, platform provider, or government authority
– We detect fraud, abuse, spam, or unauthorized activity

You may stop using Wachat at any time. You may request account deletion by contacting us.

16. Disclaimer

Wachat is provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and error-free operation.

We do not guarantee that messages will always be delivered, read, accepted, or processed by WhatsApp, Meta, recipients, or third-party systems.

17. Limitation of Liability

To the maximum extent permitted by law, Wachat, PT. Flobamor Digital Pratama, its owners, employees, contractors, and partners will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages.

This includes damages related to lost profits, lost revenue, lost data, lost messages, service interruption, account suspension, number blocking, third-party API changes, or unauthorized access.

Our total liability for any claim related to the services will not exceed the amount paid by you to Wachat for the service during the three months before the claim arose.

18. Indemnification

You agree to indemnify and hold harmless Wachat and PT. Flobamor Digital Pratama from claims, damages, losses, liabilities, costs, and expenses arising from:

– Your use of Wachat
– Your messages, campaigns, automations, or content
– Your customer data
– Your violation of these Terms
– Your violation of law or third-party rights
– Your violation of Meta, WhatsApp, Facebook, or third-party platform policies

19. Changes to These Terms

We may update these Terms from time to time. When we make changes, we will update the “Last modified” date above.

Your continued use of Wachat after changes become effective means you accept the updated Terms.

20. Governing Law

These Terms are governed by the laws of the Republic of Indonesia, unless otherwise required by applicable law.

Any disputes will be handled in the competent courts or dispute resolution forums available under applicable law.

21. Contact

If you have questions about these Terms, contact us at:

Wachat
PT. Flobamor Digital Pratama
Website: https://www.wachat.net
Application: https://app.wachat.net
Email: [email protected]
WhatsApp: +62 853-3837-2068