Privacy Policy
Last modified: January 15, 2025
Information
Privacy Policy
This Privacy Policy explains how Wachat, operated by PT. Flobamor Digital Pratama (“Wachat”, “we”, “our”, or “us”), collects, uses, stores, shares, and protects personal data when you use our website, applications, APIs, integrations, WhatsApp automation tools, and related services.
By using Wachat, you agree to the practices described in this Privacy Policy.
1. Who We Are
Wachat is a customer engagement, WhatsApp automation, chatbot, broadcast, API gateway, and integration platform designed to help businesses communicate with their customers through WhatsApp and other supported channels.
Website:
https://www.wachat.net
Application:
https://app.wachat.net
Company:
PT. Flobamor Digital Pratama
Contact:
[email protected]
2. Information We Collect
We may collect the following types of information when you use Wachat:
Account Information
– Name
– Email address
– Phone number
– Business name
– Login credentials
– Profile information
– Team and workspace information
Billing and Subscription Information
– Plan details
– Billing status
– Transaction records
– Payment provider references
– Invoice or subscription information
We do not store full credit card numbers. Payments are processed by third-party payment providers.
WhatsApp and Meta Integration Data
When you connect WhatsApp Business Platform, Meta, or Facebook Login for Business to Wachat, we may process data such as:
– WhatsApp Business Account information
– WhatsApp phone number
– Phone Number ID
– WhatsApp Business Account ID
– Business profile information
– Access tokens or integration credentials
– Webhook events
– Message metadata
– Message content when required to deliver the service
– Contacts and customer phone numbers
– Message status such as sent, delivered, read, or failed
– Templates, campaigns, and automation data
API and Usage Data
When you use Wachat APIs, we may collect:
– API keys
– API request logs
– IP address
– Device and browser information
– Timestamps
– Endpoint usage
– Error logs
– Delivery logs
Uploaded and Generated Content
Depending on your use of the service, we may process:
– Images
– Videos
– Audio files
– Documents
– Stickers
– Avatars
– Chat attachments
– Campaign files
– Customer data uploaded by you
3. How We Use Your Information
We use your information to:
– Provide and operate Wachat services
– Create and manage your account
– Connect your WhatsApp Business account
– Send and receive WhatsApp messages on your behalf
– Process webhooks and message status updates
– Manage contacts, chats, campaigns, templates, and automations
– Provide API access and developer tools
– Process billing and subscriptions
– Detect abuse, spam, fraud, and unauthorized activity
– Improve service reliability, security, and performance
– Provide customer support
– Comply with legal, regulatory, and platform requirements
4. Meta and WhatsApp Business Platform
Wachat uses Meta APIs, including WhatsApp Business Platform and Facebook Login for Business, to allow customers to connect and manage their WhatsApp Business accounts.
When you authorize Wachat through Meta or WhatsApp Business Platform, we process the information necessary to provide the requested integration and messaging services.
You are responsible for ensuring that you have the legal right and consent to contact your customers through WhatsApp and to upload or process customer data in Wachat.
Wachat is not affiliated with, endorsed by, or sponsored by Meta, Facebook, Instagram, or WhatsApp. WhatsApp, Facebook, Instagram, and Meta are trademarks of Meta Platforms, Inc.
5. Customer Data and Message Content
Wachat acts as a service provider or data processor for customer data that you upload, import, or process through our platform.
This may include customer names, phone numbers, messages, contact details, chat history, and related communication data.
We process this data only to provide the services requested by you, including messaging, automation, chatbot, webhook delivery, campaign management, integrations, support, and analytics.
You remain responsible for the accuracy, legality, and consent basis of customer data processed through your Wachat account.
6. How We Share Information
We do not sell personal data.
We may share information with trusted third-party service providers only when necessary to operate Wachat, including:
– Cloud hosting providers
– Database and storage providers
– Payment processors
– Email delivery providers
– Analytics and monitoring services
– Meta and WhatsApp Business Platform APIs
– Customer support and security tools
We may also disclose information if required by law, regulation, legal process, platform policy, or to protect the rights, safety, and security of Wachat, our users, or others.
7. Third-Party Integrations
Wachat may integrate with third-party platforms such as WooCommerce, WordPress, Shopify, Botble CMS, WHMCS, payment providers, CRM tools, webhook endpoints, and other services.
When you connect a third-party integration, Wachat may process data received from or sent to that integration according to your configuration.
Your use of third-party integrations may also be subject to the privacy policies and terms of those third-party services.
8. Data Retention
We retain personal data and customer data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support business operations.
Retention periods may vary depending on the type of data, including:
– Account data: retained while your account is active
– Billing records: retained as required for legal, tax, and accounting purposes
– Message logs and delivery records: retained as needed for service operation, troubleshooting, and compliance
– Uploaded media: may be automatically deleted after a retention period configured by Wachat
– API logs: retained for security, debugging, and abuse prevention
When data is no longer required, we may delete, anonymize, or securely archive it.
9. Data Deletion
You may request deletion of your personal data or account data by contacting us at:
You may also delete certain data directly from your Wachat dashboard, depending on the available features.
We may retain limited information when required for legal, security, fraud prevention, tax, accounting, dispute resolution, or compliance purposes.
10. Security
We use reasonable technical and organizational measures to protect data against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include access controls, encrypted connections, authentication, monitoring, secure storage, and operational security practices.
However, no system is completely secure. You are responsible for keeping your account credentials, API keys, webhook secrets, and integration tokens confidential.
11. Cookies and Tracking Technologies
Wachat and our website may use cookies and similar technologies to:
– Keep users logged in
– Remember preferences
– Improve website performance
– Analyze usage
– Secure accounts
– Support marketing and analytics
You may control cookies through your browser settings, but disabling cookies may affect some features.
12. Delivery Information
Wachat is a software-as-a-service platform. We do not ship physical goods.
After a successful registration, subscription purchase, or service activation, access to Wachat is typically delivered digitally through our website, dashboard, application, APIs, and related services.
Delivery or activation may include:
– account creation and workspace setup
– subscription activation
– access to dashboard features
– access to API keys or developer tools
– access to integrations, webhooks, and messaging features
– onboarding instructions or setup guidance
In most cases, digital access is provided automatically or within a reasonable time after successful payment and verification.
Most self-service accounts are activated immediately after successful payment, while certain integrations, business features, or third-party connections may require manual review and may take up to 1–3 business days to become fully available.
Certain services, features, or integrations may require additional review, configuration, technical setup, identity verification, business verification, Meta or WhatsApp approval, or manual activation before they become available.
Delivery times may vary depending on:
– payment confirmation
– fraud prevention or compliance review
– subscription status
– service availability
– technical requirements
– third-party platform approval, including Meta and WhatsApp Business Platform
– completion of required account information or onboarding steps
If you do not receive access within a reasonable period after payment, please contact us at [email protected] or through our contact page at https://www.wachat.net/contact/
13. Refund and Cancellation Policy
You may cancel your subscription, stop using the services, or request account closure at any time, subject to any active billing commitments, contract terms, or service-specific conditions.
Unless otherwise stated in a separate agreement, promotional offer, enterprise contract, or mandatory consumer protection law, payments made for Wachat services are generally non-refundable after the service has been activated, provisioned, delivered, consumed, or made available to you.
Refund requests may be reviewed on a case-by-case basis where appropriate, including situations such as:
– duplicate payments
– incorrect billing caused by a technical error
– unauthorized charges, subject to verification
– failure to deliver the core purchased service due to an issue caused solely by Wachat
We may deny refunds where:
– the service was delivered or activated successfully
– the customer changed their mind after activation
– the issue was caused by third-party platform restrictions, including Meta or WhatsApp policy enforcement
– the issue was caused by customer misconfiguration, misuse, suspension, policy violations, or incomplete setup
– the account was suspended or terminated due to violation of our Terms and Conditions or applicable platform policies
If your subscription renews automatically, you are responsible for cancelling it before the next billing cycle if you do not want to be charged again.
Cancellation of a subscription will generally stop future renewals, but it will not automatically generate a refund for past charges unless required by applicable law or expressly approved by Wachat.
Some services may continue until the end of the paid billing period, unless otherwise stated.
To request cancellation or inquire about a refund, contact:
Wachat
PT. Flobamor Digital Pratama
Website: https://www.wachat.net
Application: https://app.wachat.net
Email: [email protected]
WhatsApp: +62 853-3837-2068
14. International Data Processing
Your data may be processed and stored in countries other than your country of residence, depending on our hosting providers, infrastructure, and service providers.
By using Wachat, you understand that your data may be transferred and processed internationally where permitted by applicable law.
15. Your Rights
Depending on your location, you may have rights to:
– Access your personal data
– Correct inaccurate data
– Request deletion of data
– Object to or restrict processing
– Request data portability
– Withdraw consent where processing is based on consent
– Lodge a complaint with a data protection authority
To exercise these rights, contact us at:
16. GDPR and Data Processing
Where applicable, Wachat may act as a data processor on behalf of customers who use Wachat to process customer communication data.
Customers are responsible for ensuring that they have a lawful basis to process customer data and send communications through WhatsApp or other channels.
Wachat processes customer data according to customer instructions, applicable agreements, and applicable data protection laws.
17. Children’s Privacy
Wachat is intended for business users and is not directed to children. We do not knowingly collect personal data from children under the age required by applicable law.
If you believe a child has provided personal data to us, please contact us so we can take appropriate action.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last modified” date above.
Your continued use of Wachat after changes become effective means you accept the updated Privacy Policy.
19. Contact Us
If you have questions about this Privacy Policy or how we handle data, contact us at:
Wachat
PT. Flobamor Digital Pratama
Website: https://www.wachat.net
Application: https://app.wachat.net
Email: [email protected]
WhatsApp: +62 853-3837-2068